Refunds & cancellations.
This policy applies to orders placed with Trio Textile. Because many products are customized, printed, embroidered or manufactured to customer specifications, cancellation and refund eligibility depends on the stage of the order.
Order cancellation
You may request cancellation before production or customization has started. Contact us with your order number as soon as possible. Once artwork is approved, materials are committed, customization begins, or production starts, cancellation may not be possible and costs already incurred may be deducted where applicable.
Customized and made-to-order products
Personalized, printed, embroidered, size-specific, logo-branded and other made-to-order products are generally not eligible for return or refund for change of mind after production has started. This does not affect claims for products that are materially defective, damaged in transit, or supplied differently from the confirmed order specification.
Damaged, defective or incorrect items
Please report a damaged, defective or incorrect item within 48 hours of delivery with the order number, clear photographs and a description of the issue. We may request additional information or return of the affected item before approving replacement or refund.
Approved refunds
Approved refunds are returned to the original payment method where possible. We normally initiate an approved refund within 5–7 business days. Your bank, UPI provider, card issuer or payment provider may require additional time before the amount appears in your account.
Shipping charges
Original shipping or delivery charges are generally non-refundable unless the return is caused by our error, an incorrect shipment or an accepted defect claim.
Contact for cancellation or refund
Email triotextileofficial@gmail.com or call +91 83709 91812. Include your order number so the request can be reviewed quickly.